Support

Stuck on an issue related to Convoy? Here's how you can get support.

Do's and Don't's

Dos

✅	Explain the behavior that's occurring and the behavior you expect.
✅	Provide steps to reproduce your issue.
✅	Screenshots, if applicable
✅	Provide panel logs with the utility below.

Collecting Panel Logs

The log collector utility below will output a link. Make sure you copy the link and submit it with your support request.

X86

wget https://github.com/ConvoyPanel/log-collector/releases/latest/download/log_collector_x86
chmod +x ./log_collector_x86
./log_collector_x86

ARM (doesn't mean we officially support ARM!)

wget https://github.com/ConvoyPanel/log-collector/releases/latest/download/log_collector_arm
chmod +x ./log_collector_arm
./log_collector_arm

Don't's

❌	Asking to ask a question or just sending "hi." You will be ignored.
❌	Putting in low effort in asking your question. We're putting in effort to help out, so we expect it the same.
❌	Asking for remote support (e.g., over SSH)

Support Routes

Official Support

TIP

Paying customers have priority over non-paying users.

You may send an email to eric@performave.com or message a developer on the Discord community.

Community Support

You may send your question in the forum or Discord community.