Stuck on an issue related to Convoy? Here's how you can get support.
Do's and Don't's
Dos
| ✅ | Explain the behavior that's occurring and the behavior you expect. |
| ✅ | Provide steps to reproduce your issue. |
| ✅ | Screenshots, if applicable |
| ✅ | Provide panel logs with the utility below. |
Collecting Panel Logs
The log collector utility below will output a link. Make sure you copy the link and submit it with your support request.
X86
Terminal
wget https://github.com/ConvoyPanel/log-collector/releases/latest/download/log_collector_x86 chmod +x ./log_collector_x86 ./log_collector_x86
ARM (doesn't mean we officially support ARM!)
Terminal
wget https://github.com/ConvoyPanel/log-collector/releases/latest/download/log_collector_arm chmod +x ./log_collector_arm ./log_collector_arm
Don't's
| ❌ | Asking to ask a question or just sending "hi." You will be ignored. |
| ❌ | Putting in low effort in asking your question. We're putting in effort to help out, so we expect it the same. |
| ❌ | Asking for remote support (e.g., over SSH) |
Support Routes
Official Support
Tip
Paying customers have priority over non-paying users.
You may send an email to [email protected] or message a developer on the Discord community.
Community Support
You may send your question in the forum or Discord community.